Support

Help with TimelyChurch and the TimelyChurch and My Stand mobile apps.

Need help? Email [email protected]. Email us and we will get back to you.

Get help

  • Email us: [email protected]. Tell us your church's name, which app or page you were using, and what happened. A screenshot helps.
  • Knowledge Base: step-by-step guides for every part of TimelyChurch at help.timelychurch.com.
  • Common questions: see the FAQ.
  • New to TimelyChurch? Book a demo and we'll walk you through it.

Church members: your church runs its own TimelyChurch account. For questions about your church's information, such as your groups, schedule, check-in or giving records, please ask your church office first. They can see and fix things we can't.

The mobile apps

TimelyChurch

The TimelyChurch app works with a church that uses TimelyChurch. Open the app, find your church, and sign in with the account your church gave you.

  • Can't sign in? Use "Forgot password" on the sign-in screen, or ask your church office to check that your account is set up.
  • Printing name tags: the app can print check-in name tags and security labels from an iPhone to a supported Brother Wi-Fi label printer (sold separately; tested with the Brother QL-820NWB). The phone and the printer must be on the same Wi-Fi network, and the app will ask for permission to find devices on your local network. See the Knowledge Base for printer setup.
  • Camera: used only to scan QR codes and barcodes at check-in.

My Stand by TimelyChurch

My Stand turns an iPad or phone into a music stand for your worship team. It connects to a stand your worship leader shares from TimelyChurch.

  • To connect: scan the stand QR code or type the activation code your worship leader gives you.
  • To disconnect this device: press and hold the top-left corner of the screen for 3 seconds, then confirm.
  • Code not working? Check it with your worship leader, or ask them to share the stand again.

Delete your account

You can ask for your TimelyChurch account to be deleted at any time, from the app or on the web.

Church members

  1. In the TimelyChurch app (or your church's member portal on the web), open Profile, then the Privacy tab.
  2. Tap Request account deletion and confirm.
  3. We email you a confirmation link. Open it within 24 hours to submit the request.

Your church reviews the request. Once it is approved, your personal data is anonymized after a 30-day grace period. Your profile, contact details and photos are cleared. Group memberships, prayer requests and messages are anonymized. Donation and attendance records are kept in anonymized form for legal and tax reasons. To cancel before the 30 days are up, contact your church.

Church staff and administrators

Sign in, open Account settings, and choose Delete account. This deletes your own sign-in account. Your church's records, such as people, giving and events, belong to your church and stay with its account. If you are the only administrator and want to close your church's whole account, email [email protected].

Without the app

Go to app.timelychurch.com/account-deletion for the same steps on the web. You can also email [email protected] from the email address on your account.

My Stand has no account of its own. To remove a stand connection from a device, press and hold the top-left corner for 3 seconds, or delete the app.

Privacy

Read how we handle your information, including what the mobile apps use, in our Privacy Policy. For privacy requests, email [email protected].