Frequently Asked Questions

Yes! Our Free Forever plan covers up to 100 people and includes people and family management, basic groups and classes, events and calendar, in-app messaging, sermons, attendance and schedules, and team management - all completely free with no credit card required. It's perfect for small churches getting started with church management software.

TimelyChurch is built specifically for small and growing churches. We focus on simplicity and affordability without sacrificing the features you need. Unlike complex enterprise solutions, TimelyChurch is easy to set up and use from day one - no training required.

Most churches are up and running within 15-30 minutes. Create your account, add your members (or import from a spreadsheet), set up your groups, and you're ready to go. No complex configuration or technical expertise required.

No! TimelyChurch works entirely in your web browser on any device - desktop, tablet, or phone. Your staff and volunteers can access everything without downloading anything. The check-in kiosk also runs in a browser.

TimelyChurch includes: People & Family management, Groups & Classes, Event planning, Volunteer scheduling, Check-in system with label printing, Communication tools (in-app messaging and email campaigns), Online giving, Prayer wall, Member portal, and more. Features vary by plan - see our pricing page for details.

Our check-in system runs on any device with a browser - use a tablet, laptop, or dedicated kiosk. Families can check in by phone number, and you can print name labels with security codes for children. Parents receive matching pickup tags. The system tracks attendance automatically.

Yes! Volunteers can set their availability, view upcoming assignments, request swaps, and receive reminders - all from their phone or computer. Coordinators approve requests and the system handles the rest.

Yes! Online giving is included in our Pro plan. Members can give one-time or recurring donations, and you can track giving, generate statements, and run reports. All integrated seamlessly with your member database. There's a No platform fee from TimelyChurch — card processing fees are charged by Stripe (the payment processor), never by TimelyChurch; we don't take a cut of your giving.

Yes! The Member Portal lets families view and update their own information, see their giving history, check volunteer schedules, and stay connected with church activities. This reduces admin work and keeps data accurate.

Free Forever ($0): Up to 100 people, people & families, basic groups & classes, events & calendar, in-app messaging, sermons, attendance & schedules, team management. Growth ($49/mo): Up to 500 people, everything in Free plus check-in (3 kiosks) with label printing, forms, volunteers & serving teams, full groups, announcements, website builder (20 pages), lessons, follow-ups, Live Q&A, prayer wall, and member portal. Pro ($129/mo founding price, then $149/mo): Unlimited members, everything in Growth plus online giving (no platform fee), funds, pledges & campaigns, giving statements, full accounting + budgets, rooms & facilities, email campaigns + automations, reports & analytics, songs/worship + service planning, custom domain, custom fields, web push, and priority support.

Each plan has a people limit: Free Forever covers up to 100 people, Growth covers up to 500, and Pro is unlimited. Pick the tier that fits your church today and upgrade anytime as you grow — your data carries over instantly.

Yes, you can change your plan at any time. Upgrades take effect immediately, and if you downgrade, the change applies at the start of your next billing cycle. No penalties or hidden fees.

No contracts! All our plans are month-to-month, and you can cancel anytime. We also offer annual billing at a discount. Your data belongs to you and can be exported at any time.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) through our secure payment processor. Annual plans can also be paid by invoice for qualifying organizations.

Yes! You can easily import members from a CSV file or spreadsheet. Our import tool maps your columns to TimelyChurch fields. We also offer migration assistance from other church management systems.

Yes, your data belongs to you. You can export all your member information, giving records, attendance history, and more as CSV files at any time. We believe in data portability - you're never locked in.

Yes! Our Pro plan includes a free onboarding call where we can help with migration. For Growth plan customers, we provide detailed migration guides and email support. We've helped churches migrate from other popular church management platforms.

All plans include community support and access to our help center. Growth plans include email support with fast response times. Pro plans include priority support and a dedicated onboarding call to get you started.

Absolutely. We use industry-standard encryption (SSL/TLS) for all data transmission and store your information on secure, encrypted servers with daily backups. We never sell or share your data with third parties. Your members' privacy is our priority.

We maintain 99.9% uptime using reliable cloud infrastructure. We know Sunday morning is critical - our systems are built to be available when you need them most. We monitor 24/7 and address issues proactively.

TimelyChurch has role-based permissions. Administrators have full access, while you can create limited roles for staff and volunteers. For example, a children's ministry coordinator can manage their ministry without seeing giving records. Members only see their own family's information.