Frequently Asked Questions

Yes! Our Free Forever plan includes unlimited members, people and family management, groups and classes, basic events, and basic attendance tracking - all completely free with no credit card required. It's perfect for small churches getting started with church management software.

TimelyChurch is built specifically for small and growing churches. We focus on simplicity and affordability without sacrificing the features you need. Unlike complex enterprise solutions, TimelyChurch is easy to set up and use from day one - no training required.

Most churches are up and running within 15-30 minutes. Create your account, add your members (or import from a spreadsheet), set up your groups, and you're ready to go. No complex configuration or technical expertise required.

No! TimelyChurch works entirely in your web browser on any device - desktop, tablet, or phone. Your staff and volunteers can access everything without downloading anything. The check-in kiosk also runs in a browser.

TimelyChurch includes: People & Family management, Groups & Classes, Event planning, Volunteer scheduling, Check-in system with label printing, Communication tools (email, with SMS coming soon), Online giving, Prayer wall, Member portal, and more. Features vary by plan - see our pricing page for details.

Our check-in system runs on any device with a browser - use a tablet, laptop, or dedicated kiosk. Families can check in by phone number, and you can print name labels with security codes for children. Parents receive matching pickup tags. The system tracks attendance automatically.

Yes! Volunteers can set their availability, view upcoming assignments, request swaps, and receive reminders - all from their phone or computer. Coordinators approve requests and the system handles the rest.

Yes! Our Growth and Pro plans include online giving. Members can give one-time or recurring donations, and you can track giving, generate statements, and run reports. All integrated seamlessly with your member database.

Yes! The Member Portal lets families view and update their own information, see their giving history, check volunteer schedules, and stay connected with church activities. This reduces admin work and keeps data accurate.

Free Forever ($0): Unlimited members, people & families, groups & classes, basic events, 1 check-in station. Growth ($49/mo): Everything in Free plus 3 check-in stations, label printing, email campaigns, volunteer scheduling, online giving, and more. Pro ($99/mo): Everything in Growth plus unlimited check-in stations, SMS messaging (coming soon), custom branding, custom domain (coming soon), API access (coming soon), and priority support.

No! All plans include unlimited members. We believe small churches shouldn't pay more just because they're growing. Our pricing is based on features, not member count.

Yes, you can change your plan at any time. Upgrades take effect immediately, and if you downgrade, the change applies at the start of your next billing cycle. No penalties or hidden fees.

No contracts! All our plans are month-to-month, and you can cancel anytime. We also offer annual billing at a discount. Your data belongs to you and can be exported at any time.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) through our secure payment processor. Annual plans can also be paid by invoice for qualifying organizations.

Yes! You can easily import members from a CSV file or spreadsheet. Our import tool maps your columns to TimelyChurch fields. We also offer migration assistance from other church management systems.

Yes, your data belongs to you. You can export all your member information, giving records, attendance history, and more as CSV files at any time. We believe in data portability - you're never locked in.

Yes! Our Pro plan includes a free onboarding call where we can help with migration. For Growth plan customers, we provide detailed migration guides and email support. We've helped churches migrate from other popular church management platforms.

All plans include community support and access to our help center. Growth plans include email support with fast response times. Pro plans include priority support and a dedicated onboarding call to get you started.

Absolutely. We use industry-standard encryption (SSL/TLS) for all data transmission and store your information on secure, encrypted servers with daily backups. We never sell or share your data with third parties. Your members' privacy is our priority.

We maintain 99.9% uptime using reliable cloud infrastructure. We know Sunday morning is critical - our systems are built to be available when you need them most. We monitor 24/7 and address issues proactively.

TimelyChurch has role-based permissions. Administrators have full access, while you can create limited roles for staff and volunteers. For example, a children's ministry coordinator can manage their ministry without seeing giving records. Members only see their own family's information.