Hi there 👋
Most questions about church software come up at the worst possible moment: Saturday night while you're building Sunday's schedule, or ten minutes before check-in opens and a new volunteer can't find the button. Waiting until office hours for an answer was never good enough, and we knew it.
So we built Sam.
✨ What's new
Say hello to Sam. Sam is TimelyChurch's support assistant, and it lives right inside the app. Wherever you are, click the Help button and Sam opens in a small panel next to your work. Ask in your own words: "How do I invite my team?", "Where can I manage my subscription?", "Why can't my counter see donor names?" Sam already knows who you are and which church you're in, so you can skip the explanations and go straight to your question.
Available around the clock. Sam never sleeps, doesn't take Sundays off, and answers in about a minute. While it works, the panel tells you what's happening: sending, reading your question, writing an answer. No more wondering whether anything is going on.
For everyone in your church, not just admins. Sam is there for administrators, staff, team leaders and members alike, in the admin area and in the portal, and it knows which church you belong to.
Your conversations stay yours. Every conversation is private to you and your church, and you can come back to it any time under Conversation history. Start a New conversation whenever you change topics.
And when you need a person, you get a person. Sam is honest about what it knows. If your question needs a human, it says so and hands you to our team with Contact support, right there in the panel, along with a link to the Help Center. Nothing gets lost between the two.
💡 A few good things to know
- Sam can make mistakes, like any assistant. Please don't share passwords or payment details in the chat.
- If your church uses the built-in Church AI assistant for your own data (people, giving, events), you'll find it in the same panel, one tab over.
- Sam knows which language you use TimelyChurch in, so ask in English, Spanish, Russian, Portuguese, German or Lithuanian.
Try it
If having help inside the app would save your next Saturday night, try Sam in TimelyChurch.
💬 Got an idea, or something bugging you? Share your feedback — it shapes what we build next.
We're here to help,
The TimelyChurch Team